At Mikuta Store, we approach every detail with care and integrity—from curating our timeless collections to ensuring your complete satisfaction. If an item doesn’t meet your expectations, our straightforward returns process is designed with your convenience and trust in mind.

Our Return & Exchange Policy at a Glance

  • Return Window: 15 days from the date you receive your order.
  • Condition: Items must be unworn, unwashed, and in their original packaging with all tags attached.
  • Process: Start by contacting our customer care team to receive a Return Authorization (RA) number and instructions.
  • Refunds: Issued to the original payment method within 5–10 business days after we receive and inspect the return.
  • Exchanges: Subject to availability. We recommend returning the original item for a refund and placing a new order for the desired item to ensure the fastest service.
  • Shipping Costs: Original shipping fees are non-refundable. Return shipping is the customer’s responsibility, unless the return is due to our error or a defective item.

Step-by-Step Return & Exchange Process

  1. Initiate Your Request: Within 15 days of delivery, email us at [email protected] with your order number and details about the item(s) you wish to return or exchange. You may use the template provided below.
  2. Receive Authorization: Our customer care team will respond within 1–2 business days with a Return Authorization (RA) number and the return shipping address (based on our warehouse location for your region).
  3. Pack Your Item(s): Securely pack the item(s) in their original packaging, including all tags and any accessories. Please include a copy of your packing slip or order confirmation inside the package.
  4. Ship Your Return: Clearly write the RA number on the outside of the package. Ship the package using a trackable service. We recommend insuring your return, as Mikuta Store is not responsible for items lost or damaged in transit.
  5. Inspection & Processing: Once received at our warehouse, your return will be inspected (typically within 3–5 business days). We will notify you via email once the inspection is complete.

Return & Exchange Request Email Template

To ensure a swift and smooth process, please use the following template when contacting us. Simply copy, paste, and fill in the details.

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Mikuta Store Customer Care Team, I would like to request a return/exchange for an item from my recent order. Order Number: [Please insert your order number] Item(s) for Return/Exchange: [e.g., “Knitwear Sweater in Beige, Size M”] Reason for Return/Exchange: [e.g., “Size too large”/”Color not as expected”/”Exchange for a different size”] Preferred Resolution: [Refund / Exchange for (specific item and size, if available)] Please provide the Return Authorization number and the return shipping address. Thank you, [Your Full Name] [Your Email Address Associated with the Order] [Your Shipping Address]

Refunds: Timing & Method

Your refund will be processed to the original payment method used during purchase.

  • Timeline: Please allow 5–10 business days after we have received and approved your return for the refund to be reflected in your account. The exact timing depends on your financial institution’s processing times.
  • Method:
    • Credit/Debit Card (Visa, MasterCard, JCB): Refunds will appear on your card statement.
    • PayPal: Refunds will be sent back to your PayPal account.
  • The original shipping cost (for Standard or Free Shipping) is non-refundable.

Important Exceptions & Non-Returnable Items Based on Our Collections

To maintain hygiene, safety, and the integrity of our products, the following items are final sale and cannot be returned or exchanged unless they arrive damaged or defective:

  • Jewelry (for intimate wear and hygiene reasons).
  • Socks (for intimate wear and hygiene reasons).
  • Swimwear with the hygiene liner removed or tags detached.
  • Items marked as “Final Sale”, such as select items from our SUMMER SALE collection, will be clearly indicated at the time of purchase.
  • Any item that shows signs of wear, washing, damage, or is not in its original condition.

This policy reflects our commitment to quality and care for all our customers, mirroring the thoughtful curation of our collections like Knitwear, Kimonos, and Dresses.

Damaged, Defective, or Wrong Items

If you receive a damaged, defective, or incorrect item, please contact us at [email protected] within 48 hours of delivery. Include your order number and photos of the item and its packaging. We will cover all return shipping costs and expedite a replacement or full refund for you.

Need Further Assistance?

Our dedicated customer care team, who values transparency and trust just as we do in our Privacy Policy, is here to help with any questions.

Email: [email protected]
Address: 4339 Poplar Street, INDIANAPOLIS, US 46201
Response Time: We strive to respond to all inquiries within 1–2 business days.

Thank you for being a valued part of the Mikuta Store community—where timeless style meets modern convenience and trust.