At Mikuta Store, we believe that timeless style should be paired with modern convenience and trust. Our commitment to care and integrity extends from the curation of our collections to every aspect of your shopping experience, including shipping and returns. Please review our detailed policy below.

Shipping Information

We are proud to offer global shipping (excluding Asia and select remote regions). All orders are processed with care within 1-2 business days before being handed over to our shipping partners.

Shipping Methods & Timeframes

  • Standard Shipping (Fee: $12.95):
    • Carrier: DHL or FedEx.
    • Estimated delivery: 10-15 business days after shipment.
    • Recommended for faster, trackable delivery.
  • Free Shipping (On orders over $50):
    • Carrier: EMS.
    • Estimated delivery: 15-25 business days after shipment.

Please note that delivery times are estimates and may vary due to customs processing or carrier delays, which are beyond our control.

Accepted Payment Methods

We accept Visa, MasterCard, JCB, and PayPal for a secure and seamless checkout experience.

Returns & Exchanges

We want you to love every item you purchase from Mikuta Store. If you are not completely satisfied, our straightforward return process is designed with your convenience in mind.

Policy Overview

  • Return Window: 15 days from the date you receive your order.
  • Condition: Items must be unworn, unwashed, and in their original packaging with all tags attached.
  • Refunds: Issued to the original payment method within 5–10 business days after we receive and inspect the return.
  • Exchanges: Subject to availability. For the fastest service, we recommend returning the original item for a refund and placing a new order for the desired item.
  • Shipping Costs: Original shipping fees are non-refundable. Return shipping is the customer’s responsibility, unless the return is due to our error or a defective item.

Important: Non-Returnable Items

To maintain hygiene, safety, and the integrity of our products, the following items are final sale and cannot be returned or exchanged unless they arrive damaged or defective:

  • Jewelry (for intimate wear and hygiene reasons).
  • Socks (for intimate wear and hygiene reasons).
  • Swimwear with the hygiene liner removed or tags detached.
  • Items clearly marked as “Final Sale” at the time of purchase (e.g., select items from our SUMMER SALE collection).
  • Any item that shows signs of wear, washing, damage, or is not in its original condition.

Step-by-Step Return & Exchange Process

  1. Initiate Your Request: Within 15 days of delivery, email us at [email protected] with your order number and details about the item(s) you wish to return or exchange. You may use the template provided below.
  2. Receive Authorization: Our customer care team will respond within 1–2 business days with a Return Authorization (RA) number and the correct return shipping address for your region.
  3. Pack Your Item(s): Securely pack the item(s) in their original packaging, including all tags and accessories. Please include a copy of your packing slip or order confirmation inside the package.
  4. Ship Your Return: Clearly write the RA number on the outside of the package. Ship using a trackable service. We recommend insuring your return, as Mikuta Store is not responsible for items lost or damaged in transit.
  5. Inspection & Processing: Once received at our warehouse, your return will be inspected (typically within 3–5 business days). We will notify you via email once the inspection is complete.

Return & Exchange Request Email Template

To ensure a swift process, please use the following template:

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Mikuta Store Customer Care Team,

I would like to request a return/exchange for an item from my recent order.

Order Number: [Please insert your order number]
Item(s) for Return/Exchange: [e.g., “Knitwear Sweater in Beige, Size M”]
Reason for Return/Exchange: [e.g., “Size too large”/”Color not as expected”]
Preferred Resolution: [Refund / Exchange for (specific item and size, if available)]

Please provide the Return Authorization number and the return shipping address.

Thank you,
[Your Full Name]
[Your Email Address Associated with the Order]
[Your Shipping Address]

Refunds: Timing & Method

Your refund will be processed to the original payment method used during purchase.

  • Timeline: Please allow 5–10 business days after we have received and approved your return for the refund to be reflected in your account. The exact timing depends on your financial institution’s processing times.
  • Method:
    • Credit/Debit Card (Visa, MasterCard, JCB): Refunds will appear on your card statement.
    • PayPal: Refunds will be sent back to your PayPal account.

Please note: The original shipping cost (for Standard or Free Shipping) is non-refundable.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us at [email protected] within 48 hours of delivery. Include your order number and clear photos of the item and its packaging. We will cover all return shipping costs and expedite a replacement or full refund for you.

Need Further Assistance?

Our dedicated customer care team is here to help with any questions, valuing transparency and trust in every interaction.

Email: [email protected]
Address: 4339 Poplar Street, INDIANAPOLIS, US 46201
Response Time: We strive to respond to all inquiries within 1–2 business days.

Thank you for being a valued part of the Mikuta Store community.